Nuexlo Privacy Policy
This privacy policy was last updated on 22-07-2025.
1. Introduction
Welcome to Nuexlo. At Nuexlo, accessible via www.nuexlo.co.za, we greatly value your privacy and the security of your personal data. This privacy policy explains what information we collect from you when you visit our website, how we use it, why we collect it, and your rights regarding your data. We are committed to processing your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.
2. What Data We Collect, How We Collect It, and Why
We collect various types of data to provide and improve our services:
Personal Identifiable Information (PII): This includes information that directly identifies you, such as your name, address, email address, phone number, and payment details. We collect this data when you create an account, place an order, contact us via email or our contact form, or participate in promotions. The purpose of collecting this data is to process your orders, contact you about your purchase, provide customer service, and, if you have given consent, inform you about offers and news.
Non-Personally Identifiable Information (Non-PII): This is data that cannot be directly linked to you, such as IP addresses, browser type, pages visited, visit duration, and click behavior. This data is collected automatically when you visit our website using cookies and similar technologies (see our Cookie Policy for more information). The purpose of collecting this data is to analyze website functionality and performance, improve user experience, and optimize marketing efforts.
3. Data Usage and Sharing With Third Parties
We use the data collected only for the purposes described in this Privacy Policy:
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Order Processing: Your personal data is essential to process, fulfill, and keep you informed about your orders.
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Customer Service: We use your data to respond to inquiries, resolve issues, and provide support.
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Marketing Communications: If you have given consent, we use your email address to inform you about new products, offers, or other news from Nuexlo.
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Website Improvement: Data about your website usage helps us optimize our site and services.
Sharing Data with Third Parties:
We only share your personal data with third parties if strictly necessary to provide our services. This may include:
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Payment Service Providers: To process payments.
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Shipping Partners: To deliver your orders.
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IT Service Providers: For hosting, maintenance, and support of our website and systems.
These third parties are contractually obligated to treat your data confidentially and use it only for the purposes for which it was provided. We never sell or rent your personal data to third parties for marketing purposes. We will only disclose your data if required by law, for example, in response to a court order or other legal process.
4. User Rights Regarding Access, Correction, Deletion, and Objection
You have the right to access, correct, delete, or object to the processing of your personal data at any time.
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Right of Access: You have the right to receive a copy of the personal data we hold about you.
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Right of Rectification: You have the right to correct or complete any inaccurate or incomplete personal data.
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Right to Erasure (Right to be Forgotten): You can request that we delete your personal data under certain conditions, for example, when the data is no longer needed for the purposes for which it was collected.
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Right to Restrict Processing: You can request that we limit the processing of your personal data under certain conditions.
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Right to Object: You can object to the processing of your personal data for direct marketing purposes or when processing is based on legitimate interest.
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Right to Data Portability: You can receive the personal data you provided to us in a structured, commonly used, machine-readable format and/or transfer it to another data controller.
To exercise your rights, contact us using the contact information at the end of this policy. We will process your request as soon as possible, and no later than one month from receipt.
5. Data Security
The security of your data is very important to us. We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, theft, and accidental alteration.
Online Security: Our website uses SSL (Secure Socket Layer) technology to encrypt all communications between your browser and our servers. This ensures that all data you enter, such as personal information and payment details, is transmitted securely. You can recognize a secure connection by the padlock in your browser’s address bar and the "https://" in the URL.
Offline Security: Access to your personal data is restricted to employees who need it to perform their duties. All our employees are trained in data privacy and security. Our servers and systems are protected with firewalls and other security measures.
Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.
6. Future Communications and Opt-Out Options
We may contact you via email regarding your orders, significant changes to our services, or other necessary communications. Additionally, if you have given consent, we may send promotional emails about our products, services, and offers.
Opt-Out Options:
You always have the option to unsubscribe from marketing communications:
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By clicking the unsubscribe link at the bottom of each marketing email we send you.
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By contacting our customer service using the contact information below.
Please note that unsubscribing from marketing communications will not affect service-related communications, such as order confirmations or shipment updates.
7. Contact Information
Do you have questions about this privacy policy, want to exercise your rights, or have other privacy-related concerns? Contact us at:
Nuexlo
Email: support@nuexlo.co.za
VAT Number (if applicable):
We are here to assist you and strive to respond to all inquiries as quickly as possible.